The Alpha Group represents an alliance of independent companies who share
a common philosophy - to create world class powering solutions.
Collectively, Alpha Group members develop and manufacture AC and DC
power conversion protection, and standby products. Applications for these
products include broadband, telecom, AC/UPS, commercial, industrial, and
distributed generation,
for a worldwide customer base. In addition, our
companies provide a range of installation and maintenance services.
Members of The Alpha Group include Alpha Technologies Inc., Alpha Energy,
Alpha Industrial Power, Alpha Technologies Ltd. and Altair Advanced Industries Inc.
Basic and emergency service plans include all parts, labor, travel and other expenses associated with equipment service.
Basic Service Plan If you need the convenience and peace of mind that comes with a pre-paid on-site service plan then the Basic Service Plan is for you. For a single annual fee your service needs are covered. A trained Alpha field service representative can respond to service requests at your location during regular office hours within the next business day. Your service plan includes all Parts, Labor, Travel and other expenses associated with equipment service (battery replacement is provided on a pro-rata basis during the batteries' warranty period as they do wear out over time). This plan also permits you to add valuable service options including Scheduled Preventative Maintenance visits and Remote Monitoring. You can even budget for battery replacement by selecting the Battery Renewal option.
Availability The Basic Service Plan is not available in all areas. Please enquire with your Alpha sales representative or call us directly at 1-888-462-7487.
Technical Support Your Basic Service Plan includes unlimited technical phone support.
How to Purchase the Basic Service Plan The Basic Service Plan is available for the complete range of Alpha products and may be extended to cover other aspects of your power systems' infrastructure. Purchasers may be eligible to purchase other additional or upgraded services at discounted rates, including system upgrade or replacement, battery upgrade or replacement and other accessories and services during the coverage period. Please contact us at 1-888-462-7487 to discuss your service needs.
Emergency Service Plan If your organization cannot afford downtime, then the Emergency Service Plan is for you. For a single annual fee, your service needs are covered 7 days a week, 24 hours a day. A trained Alpha field service representative can respond within four hours to emergency service requests at your location. Your service plan includes all parts, labor, travel and other expenses associated with equipment service (battery replacement is provided on a pro-rata basis during the batteries' warranty period as they do wear out over time). This plan also permits you to add valuable service options including scheduled Preventative Maintenance visits and Remote Monitoring. You can even budget for battery replacement by selecting the Battery Renewal option.
Availability The Emergency Service Plan is not available in all areas. Please inquire with your Alpha sales representative or call us directly at 1-888-462-7487.
Technical Support Your Emergency Service Plan includes unlimited technical phone support. How to Purchase the Emergency Service Plan The Emergency Service Plan is available for the complete range of Alpha products and may be extended to cover other aspects of your power systems' infrastructure. You may be eligible to purchase other additional or upgraded services at discounted rates, including system upgrade or replacement, battery upgrade or replacement and other accessories and services during the coverage period. Please contact us at 1-888-462-7487 to discuss your service needs.
Preventive Maintenance Preventative maintenance is an important part of ensuring your UPS continues to provide emergency backup power when needed. The source of backup power is the batteries at the heart of your system. Normally an annual preventative maintenance visit will ensure that your batteries and system are up to the job. Selecting the Preventative Maintenance option reduces the cost of Battery Renewal. A preventative maintenance visit from an Alpha field service representative includes:
Confirm UPS is properly installed with appropriate breaker
Clean or replace air filters
Check and repair all battery connections as required
Test individual cells for voltage and impedance
Clean, inspect and test as necessary the operation of inverters, transformers, switches and other components
Perform a thermal scan using IR thermographs to check final condition of the UPS and associated circuitry
Prepare a report on UPS condition with recommendations as necessary.
Availability Preventative Maintenance is not available in all areas. Please inquire with your Alpha sales representative or call us directly at 1-888-462-7487.
How to Purchase Preventative Maintenance Preventative Maintenance is available for the complete range of Alpha products and may be extended to cover other aspects of your power systems' infrastructure. The service is provided as an optional upgrade to your Emergency or Basic Service Plan. You may be eligible to purchase other additional or upgraded services at discounted rates, including system upgrade or replacement, battery upgrade or replacement and other accessories and services during the coverage period. Please contact us at 1-888-462-7487 to discuss your service needs.
Battery Renewal Your batteries wear out over time, even if they are not frequently called into service. Battery Renewal is an option that permits you to budget for eventual battery replacement. When it is time to replace your batteries the complete cost of battery replacement is borne by Alpha. In addition, Alpha will assume all responsibility for recycling of your used batteries. The cost of Battery Renewal is lower when a Preventative Maintenance program is in effect. How to Buy Battery Renewal Battery Renewal is available for the complete range of Alpha products and may be extended to cover other aspects of your power systems' infrastructure. The service is provided as an optional upgrade to your Emergency or Basic Service Plan. You may be eligible to purchase other additional or upgraded services at discounted rates, including system upgrade or replacement and other accessories and services during the coverage period. Please contact us at 1-888-462-7487 to discuss your service needs.
South Africa COM10 International 19 Milkyway Linbro Business Park 2065 Johannesburg Tel: +27 11 608 1935 Fax: +27 11 608 1948 email: Service@com10.co.za
Europe Alpha Technologies Europe Ltd Twyford House Thorley Bishop’s Stortford Hertfordshire CM22 7PA - U.K. Tel: +44 (0)1279 501110 Fax: +44 (0)1279 659870
South America Argus Technologies Argentina Santo Tome 2573, Capital Federal Buenos Aires, 1416 Argentina Tel: +54 11 4504 4698 Cell: +54 9 11 4993 9996 E-pager: 541149939996@nextel.net.ar
Century Yuasa (DC only) 37 - 65 Colbalt Street Carole Park QLD 4300 Australian Sales & Service Tel: +61 07 3361 6587 Fax: +61 07 3361 6705
New Zealand Sales & Service Tel: +64 9 978 6689 Fax: +64 9 978 6677
Mexico & Central America Technologies Argus First de Mexico S.A. de C.V. Av. 1o de mayo 230 Col. San Andres Atoto C.P.53519 Edo.de México D.F. Del Naucalpan Mexico Tel: (5255) 5280-6990 Fax: (5255) 5280-6585
Trained Alpha Field Service technicians and engineers are dispatched 24 hours per day, 7 days per week to perform routine system maintenance or emergency repair service. In addition, Alpha Technologies Services can combine small-, medium- and large-scale network hardware upgrades with the necessary installation manpower. Our services include:
Preventive Maintenance An on-going preventive maintenance program helps ensure optimum system reliability and equipment life. Alpha’s service plan options include performing routine scheduled maintenance, testing of local and remote alarm operation, and analyzing local data for special requirements. Local service logs are updated and information is uploaded to Alpha’s central database.
Develop historical data file for each power system component
Complete preventive maintenance checklists
Confirm UPS is properly installed with appropriate breaker
Clean or replace air filters
Check and repair all battery connections as required
Test individual cells for voltage and impedance
Clean, inspect and test as necessary the operation of inverters, transformers, switches and other components
Perform a thermal scan using IR thermographs to check final condition of the UPS and associated circuitry
Prepare a report on UPS condition with recommendations as necessary
Perform mechanical maintenance
Check accuracy of monitoring system readouts and alarm set points
Document routine service or callouts
Turnkey Installation Alpha’s complete power system integration and turnkey installation services include right-of-way and easement procurement, site preparation, equipment installation, utility hookup coordination, system turn-up and system testing.
Performs all site negotiations
Coordinate utilities and construction permitting process
Correct installation and maintenance of Headend, DC Plant and Outside Plant power solutions
Customers benefit from Alpha’s professional project management and quality control
Turn-up and Test Services Turn-up and test services for Headend, DC Plant and Outside Plant installations performed by Alpha specialists represent a significant first step in ensuring long-term system reliability. Services include verification of proper installation, completion of Alpha start-up procedures and system testing.
Turn-up and test completed by Alpha technicians
Certified installation inspections
Coordinated product and service ordering, tracking and billing
Extended warranty availability
Optional Services On-site calibrations
Plant Hardening With the necessary manpower and logistics to extend the life of your power networks, Alpha Technologies Services offers multiple plant hardening options:
Battery Expansion Cabinet installation for longer runtimes to support quad play applications and critical enterprise equipment
Generator Expansion Module for rapid generator deployment and prolonged power outages
Construction Services With a national network of contractors and project managers, Alpha Technologies Services can provide turnkey solutions for outside plant, headend, telecommunications, industrial and renewable energy applications.
Supporting Your Business through Our Regional Service Locations
Alpha Technologies' service centers are fully equipped to provide our customers with a wide range of power equipment services including installation, cleaning and refurbishment, firmware/software and hardware upgrades, battery replacement and maintenance.
How to Coordinate Service
Step 1: Please have this information ready when you contact Alpha:
Part number and Serial number
Fault details
Ship to address
Bill to address
Purchase order number for Out of Warranty repairs
Step 2: Call or email Alpha Service, or use our web-form
Step 3: On receipt of your request, our Service Representatives will issue a return authorization order (SRO#) and ship to address for the service center that will coordinate your repairs.
No products may be returned without an SRO number
Service Center Locations
Western Canada 7700 Riverfront Gate Burnaby, BC, V5J 5M4
Eastern Canada Suite 4 - 6740 Davand Drive Mississauga, ON, L5T 2K9
Northeast United States 5055 Central Highway Pennsauken, NJ 08109
Northwest United States 3116 Mercer Ave Bellingham, WA 98226
Southeast United States 1075 Satellite Blvd. NW Suite 400 Suwanee, GA 30024
Midwest United States 10393 Brockwood Road Dallas, TX 75238
Southwest United States 1725 West Williams Drive Building D, Suite 37 Phoenix, AZ 85027
Depot Repair includes: Warranty and non-warranty repairs, cleaning and refurbishment, firmware/software and hardware upgrades, battery replacement and more.
On Site Service Includes: installation, battery replacement, battery maintenance, system maintenance, annual maintenance/service contracts, site surveys for power analysis and more.
Alpha provides Technical Support service 24 hours per day, 7 days per week. That's Alpha's commitment to superior service. Our promise to you is QUALITY service for the life of your product.
